If customer acquisition and customer retention are the crucial aspects of a business success story then customer experience management is also not less significant. When the latter is pursued with due diligence then it reduces the efforts required on customer retention and increases the chance of getting more referral customers through word of mouth marketing and not to mention the upsell benefits. Taking cognizance of the importance of customer experience management, Techvedic brings OneCRM, a responsive and dynamic cloud-based CRM platform that can be customized to handle multiple operations, namely, sales, order entry, customer service, ticket management & more.
Yes, our CRM solution is capable of doing all. It integrates social insights and business intelligence to let you do your job smartly understanding the customer’s preferences in advance. Hence, customize your campaigns, products and delivery systems to better suit their needs, and stay ahead of competitors.
Looking forward to get started with our customer relationship management platform? Have concerns as how does it work? And what makes it unique? Or why should you choose the OneCRM solution over others? Find your answers now.
Bringing teams and customers together
Whether at office or on-the-go – wherever your people are, keep them connected with a mobile-friendly CRM solution. Let them access and share information without any barrier. Let them engage with customers via phone, email, chat or social media without leaving from the CRM platform.
From order processing to inventory management and from order tracking and customer management to sales forecast analysis and employee performance evaluation – OneCRM will do it for you in the background so that you can focus more on creating leads, closing deals and growing your customer relationships.
Discovering sales opportunity
Whom you contacted as prospects via your marketing campaign, what was their take on your proposal letters, marketing emails, and more, where the leads came from, what was their demands – get a 360-degree view of your sales cycle through OneCRM. Thus, identity the most potential customers from the masses and convert them well. Streamline information sharing will also help you to eliminate any bottleneck in the sales pipeline.
Offering unified service desk
Web, social, chat, and mobile – your customers are everywhere and so should be your helpdesk. OneCRM empowers your people to engage with customers via all possible channels. This reduces service response times, improves case resolution as promised with service level agreements (SLAs), and ultimately raises the bar of customer-satisfaction.
Embracing more features
Get your CRM integrated with third-party applications such as, accounting, ERP, e-commerce, self-service portals, etc. to make its database more inclusive. Integrate custom apps to suit your audience’s demands. Create grouping tabs based on different processes or departments. This will help you segregate their respective conversation and understand as how well they are performing.