Palo Alto, CA – April 12, 2013 – Techvedic Inc., the one-stop technical solution provider for home and business consumers with a customer base of 75000 plus, has officially announced today the implementation of S-a-a-S-based customer relationship management (CRM) platform in its business operation. The disclosure has come with a bit delay, as the actual transition from LogMeIn to the current one happened on April 1, 2013.
The applied cloud-based software-as-a-service integrated business management platform is weaved with the trusted proprietary technologies from NetSuite and Microsoft. Talking about the switch, Anurag Sharma, Managing Director, Tech support and Marketing Division of Techvedic, said: “Actually, we want to feel customers’ pulse by engaging and collaborating with them on real-time. Accordingly, we endeavor to make the services more customized, responsive, accountable and result-oriented.”
Beyond doubt, it’s a good sign for Techvedic customers as well, as the software transparently relays the experience that customers gained across different verticals – support, sales and order management, upsell, and renewals – of the company’s business. Speaking about the company’s expectation, Sumit Ruhela, VP- Business Development, Techvedic Inc., said: “We are quite hopeful with the automation of the CRM, and believe that it would place us in a better position to understand customers’ demand, besides propelling the business and simplifying the modus-operandi thereof with its new abilities including quotes, order management, commissions, sales forecasting, and more.”
Real-time communication and sharing of information with customers across a secure channel, would allow company to serve them better and win their confidence for a long term relationship.
Founded in 2009, Techvedic is a global leader in offering brand-independent and on-demand subscription based tech support services – online and onsite both – to let people and businesses explore opportunities and their respective potential for personal and mutual growth by utilizing the Information Technology and its derivatives under software and hardware categories.
VP – Business Development, Techvedic Inc.
228 Hamilton Avenue, 3rd Floor
Palo Alto, CA 94301
T: (650) 798-5137 | Fax: (650) 798-5001
For more information visit: http://www.techvedic.com