Let your customers feel special about your product and/or service with our Pro Technology Support programme. Techvedic administers multiple teams armed with highly specialised and certified technicians to deliver on-demand help to your consumers. Whether you are into retail marketing, IT and software, consumer electronics, home automation or any other technology sector, we have premium support programmes to match your needs.
Why is customer satisfaction so important? Of the various parameters used by industry analysts while evaluating the success of a business, customer-satisfaction is one that is hard to get ignored. It has been found that the contribution of a satisfied customer towards a company’s revenue is 17 times as much higher than a somewhat dissatisfied customer. And again the contribution made by a totally satisfied customer is 2.6 times higher than a moderate satisfied customer.
What we aim at with our Pro Technology Support programmes?
What we cover in our Pro Technology Support programmes?
Our technology support services are available for the entire customer lifecycle and can deal with all kinds of needs – planned or unplanned, simple or complex. Our most popular capabilities include:
Setup and installation services
Our experts help consumers to set up and install newly purchased computers, peripherals, mobile devices, and other IoT devices for the connected home experience.
Network setup services
We set up and configure wired/wireless network routers to help you share computers, peripherals, Internet, storage media, and more in an error-free and secure state.
Our experts are ready to provide on-demand tech support to your consumers over their preferred channels, including phone, email, chat or remote-screen sharing. We cover all kinds of issues related to the performance, stability and security of consumers’ devices. We also keep software applications and services running at their peak to let consumers stay productive, connected and entertained uninterruptedly.
We endeavor to keep your products and/or services running smooth as per your warranty terms. We also make sure that your commitment towards customer service stays intact with your proposed SLAs (service level agreements).
Diagnose and Repair Services
We thoroughly diagnose hardware devices to find the exact problem and provide the right fix. This helps in reducing the warranty claims as well, which may ask for unnecessary device and component replacement.
We can help your customers to master their home automation systems. They can wisely keep a control on all their electrical and electronic devices from anywhere, anytime, and make them work the way they like matching their moods and climate conditions. We also show your customers how to secure their homes using the automation system of their choice. Thus, they can enjoy peace of mind and relish every moment of life – the all that you envisaged with your mission and vision statements.
Value Reinforcement with Self-Help Guide
Going the extra mile, our Pro Technology Support programme includes self-help services or knowledgebase. We keep on reinventing the self-help platform to let customers get what they actually want. We emphasise on offering easy-to-follow solutions and tutorials in categorized manner, which make their setup and troubleshooting jobs easier.